At CALLKOM, we want you to know exactly which cookies are used, why, for how long, and how you can accept, refuse or configure them at any time. You can change your choices at any time via the permanent “Manage my cookies” link displayed at the bottom of each page.

What is a cookie?

A cookie is a small text file placed on your device (computer, smartphone, tablet) when you browse. It allows, for example, securing access to certain features, remembering your preferences (language, display), measuring audience to improve the site, or activating third-party services (forms, appointment scheduling, payment).

Are cookies placed when you browse our site?

On your first visit, a banner informs you about the use of cookies and allows you to accept all, refuse all, or customize your choices. In accordance with regulations, no non-essential cookies are placed without your consent. You can change your preferences at any time via the “Manage my cookies” link available at the bottom of each page, or from your browser settings.

The cookies we use mainly serve to:

Ensure proper functioning of the site (security, session, access to forms);

Remember your preferences (e.g., language) for smoother navigation;

Measure audience to improve our content and user journeys. Depending on your choices, social network cookies (e.g., share buttons/embedded players) may also be activated and involve processing by these platforms. You remain free to accept or decline these services.

Important: refusing non-essential cookies does not prevent access to the site. However, some “comfort” features (e.g., embedded player, appointment scheduling widget) may be limited.

What data is collected via cookies?

Cookies mainly collect technical and navigation information related to your device and your visit. For example:

Technical identifiers of the device or browser (e.g., session ID, cookie ID);

Date, time and duration of connection/visit, pages viewed, navigation path;

Referrer address (referrer URL);

Operating system (Windows, macOS, iOS, Android…), browser and version (Chrome, Safari, Firefox…), screen resolution;

Device model (computer, tablet, mobile);

Browser language, any download errors;

Interactions with content (clicks, reading, sharing), including via third-party widgets if you have activated them.

This data does not allow us to identify you directly. It is used to operate the site, secure access, measure audience and, if you have accepted, activate third-party services (analytics, social networks, appointment scheduling). When you are logged into an authenticated area (e.g., SaaS account) and if you consent, some navigation information may be linked to your account for strictly functional purposes (security, support, experience improvement). We apply minimization principles and limited retention periods.

Who places the cookies?

First-party cookies (CALLKOM): essential for proper functioning, security, or ergonomics of the site and SaaS platform.

Third-party cookies (integrated providers):

Cloudflare (security/anti-bot), HubSpot (forms/UX and analytics), Calendly (appointment scheduling), Stripe (payment), Microsoft Application Insights (performance telemetry for Azure apps), Google Analytics 4, GA4 (audience measurement).

When providers operate outside the EU, CALLKOM prioritizes EU regions if available; otherwise, transfers are governed by the European Commission’s Standard Contractual Clauses (SCC) and minimization measures (sending only what is strictly necessary, reduced retention periods, no-training/zero-retention where available).

Your choices: consent, proof and renewal

Blocking by default: non-strictly necessary cookies are disabled by default and only activate after your agreement.

Equal choices: our banner presents “Refuse all” and “Accept all” at the same level, as well as customization by purpose.

Proof and versioning: your choice is timestamped and stored as proof of consent, along with the version of this policy.

Renewal: we will ask for your choice again at most every 6 months or in case of significant change (new purpose or new provider).

Change your choices: permanent “Manage my cookies” link at the bottom of the page (also available on our subdomains).

What are the purposes of collected cookies?

We use cookies to operate our site, measure its audience and improve the experience. Non-essential cookies are only placed with your consent via our banner and the “Manage my cookies” panel accessible at the bottom of the page. You can accept, refuse or customize your choices at any time.

Depending on the pages/products activated, not all listed cookies may be present on each visit.

Transfers outside the EU and safeguards

CALLKOM primarily hosts in the EU. When certain providers do not offer EU processing (or for specific functions: AI, telemetry, emailing), we apply: SCC (Standard Contractual Clauses) from the European Commission; Minimization (sending only what is strictly necessary); Reduced retention periods and zero retention where available; No-training / zero-data-retention with providers that allow it.

These safeguards are in addition to our technical and organizational measures (TLS, role-based access control, logging, backups, monitoring).

How to manage your preferences

Cookie banner: you can Accept all, Refuse all, or Customize by purpose.

Permanent link: the “Manage my cookies” link at the bottom of the page allows you at any time to modify your consent (global or by purpose) and to view the policy version associated with your choice.

Via your browser: you can also delete or block cookies from the settings (note: this may degrade certain features, including secure access or forms).

Impact of refusal

Without Strictly necessary: secure access, anti-bot protection and payment cannot function properly.

Without Functional: the site remains accessible, but Calendly is not loaded (external link offered) and HubSpot does not place hubspotutk (“standard” form experience).

Without Performance: we will not measure audience (GA4/HubSpot Analytics) and Application Insights telemetry will be disabled (or minimal), which may limit our ability to quickly diagnose certain slowdowns or errors.

Your rights and contact

In accordance with the GDPR and the French Data Protection Act, you have rights including access, rectification, objection, erasure, restriction and portability.

For any questions or requests: [email protected]

To learn more about our processing (excluding cookies), please see our Privacy Policy.

Updates to this policy

This policy may evolve. Each update is timestamped and versioned. In case of substantial change, the banner will ask for your choice again.