{"id":4304,"date":"2025-02-03T05:18:49","date_gmt":"2025-02-03T05:18:49","guid":{"rendered":"https:\/\/callkom.io\/politique-de-confidentialite-2\/"},"modified":"2025-12-09T12:58:36","modified_gmt":"2025-12-09T12:58:36","slug":"politique-de-confidentialite","status":"publish","type":"page","link":"https:\/\/callkom.io\/fr\/politique-de-confidentialite\/","title":{"rendered":"Politique de confidentialit\u00e9"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4304\" class=\"elementor elementor-4304 elementor-3561\" data-elementor-post-type=\"page\">\n\t\t\t\t        <section class=\"elementor-section elementor-top-section elementor-element elementor-element-0ef998b elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default pxl-row-scroll-none none\" data-id=\"0ef998b\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\n                \n                <div class=\"elementor-container elementor-column-gap-extended \">\n                <div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b875a98 pxl-column-none\" data-id=\"b875a98\" data-element_type=\"column\">\r\n        <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                     \r\n        \t\t<div class=\"elementor-element elementor-element-2197e72 elementor-widget elementor-widget-pxl_breadcrumb\" data-id=\"2197e72\" data-element_type=\"widget\" data-widget_type=\"pxl_breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"pxl-breadcrumb\"><li><span class=\"breadcrumb-entry\">Accueil<\/span><\/li><\/ul>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee7384e elementor-widget elementor-widget-pxl_heading\" data-id=\"ee7384e\" data-element_type=\"widget\" data-widget_type=\"pxl_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"pxl-pxl_heading-ee7384e-2524\" class=\"pxl-heading pxl-heading--tcustom df-style\">\n\t<div class=\"pxl-heading--inner title heading mb-style animationtext clip\">\n\t\t\n\t\t<h3 class=\"pxl-item--title  \" data-wow-delay=\"ms\">\n\t\tPolitique de Confidentialit\u00e9 pour Callkom\t\t\t\t\n\t\t\t\t\t<div class=\"before-heading\">\n\t\t\t\t<svg width=\"39\" height=\"46\" viewBox=\"0 0 39 46\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t<path d=\"M10.4704 28.6324C14.1553 25.1233 24.3534 16.9879 35.666 12.5187M14.1238 40.7067C17.356 40.4323 25.7308 40.4869 33.3727 42.9013M3.27597 19.8167C4.44827 16.7921 8.17389 9.29141 13.698 3.48513\" stroke=\"black\" stroke-width=\"5\" stroke-linecap=\"round\"\/>\n\t\t\t\t<\/svg>\n\t\t\t<\/div>\t\n\t\t\t\t<\/h3>\n\n\t<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7505bd7 elementor-widget elementor-widget-pxl_text_editor\" data-id=\"7505bd7\" data-element_type=\"widget\" data-widget_type=\"pxl_text_editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pxl-text-editor\">\n\t<div class=\"pxl-item--inner  \" data-wow-delay=\"ms\">\n\t\t<p>Derni\u00e8re mise \u00e0 jour : 14 Novembre 2025<\/p>\t\t\n\t<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n        \t\t\t<\/div>\n\t\t<\/section>\n\t\t        <section class=\"elementor-section elementor-top-section elementor-element elementor-element-0ac5b80 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default pxl-row-scroll-none none\" data-id=\"0ac5b80\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\n                \n                <div class=\"elementor-container elementor-column-gap-extended \">\n                <div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-33cde30 pxl-column-none\" data-id=\"33cde30\" data-element_type=\"column\">\r\n        <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                     \r\n        \t\t<div class=\"elementor-element elementor-element-252b79c elementor-widget elementor-widget-pxl_text_editor\" data-id=\"252b79c\" data-element_type=\"widget\" data-widget_type=\"pxl_text_editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pxl-text-editor\">\n\t<div class=\"pxl-item--inner  \" data-wow-delay=\"ms\">\n\t\t<p><span data-contrast=\"none\">Bienvenue dans la politique de confidentialit\u00e9 de CALLKOM (ci-apr\u00e8s \u00ab CALLKOM \u00bb, \u00ab nous \u00bb ou \u00ab notre \u00bb).<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Chez CALLKOM nous accordons une importance toute particuli\u00e8re \u00e0 prot\u00e9ger vos donn\u00e9es personnelles. Nous savons que la confiance que vous nous accordez pour h\u00e9berger vos donn\u00e9es professionnelles et faire fonctionner vos flux d\u2019appels automatis\u00e9s repose d\u2019abord sur la clart\u00e9 de ce que nous faisons avec ces donn\u00e9es. C\u2019est pourquoi nous nous engageons \u00e0 mettre en \u0153uvre des mesures techniques et organisationnelles appropri\u00e9es afin d\u2019en assurer la s\u00e9curit\u00e9, la confidentialit\u00e9 et l\u2019int\u00e9grit\u00e9.<\/span>\u00a0<\/p><p><span data-contrast=\"none\">Nos services (site <\/span><a href=\"https:\/\/callkom.io\/\"><span data-contrast=\"none\">https:\/\/callkom.io<\/span><\/a><span data-contrast=\"none\">, plateforme SaaS et agents IA t\u00e9l\u00e9phoniques) s\u2019adressent \u00e0 un public professionnel (B2B) et ne sont pas destin\u00e9s aux mineurs.<\/span>\u00a0<br \/><span data-contrast=\"none\">Nous traitons des donn\u00e9es pour faire fonctionner un service utile, s\u00e9curis\u00e9 et transparent. Nous appliquons la minimisation, des contr\u00f4les d\u2019acc\u00e8s stricts et un h\u00e9bergement prioritaire en UE, et encadrons les flux essentiels par des garanties contractuelles conformes au RGPD.<\/span>\u00a0<br \/><span data-contrast=\"none\">Cette politique explique quelles donn\u00e9es nous utilisons, pourquoi, pendant combien de temps nous les gardons, avec qui nous les partageons si n\u00e9cessaire, et comment exercer vos droits.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Nous traitons vos donn\u00e9es dans le respect de la r\u00e9glementation applicable, et notamment :<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"107\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">du R\u00e8glement (UE) 2016\/679 du 27 avril 2016 relatif \u00e0 la protection des personnes physiques \u00e0 l\u2019\u00e9gard du traitement des donn\u00e9es \u00e0 caract\u00e8re personnel et \u00e0 la libre circulation de ces donn\u00e9es (ci-apr\u00e8s le \u00ab RGPD \u00bb) ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"107\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">de la loi n\u00b0 78-17 du 6 janvier 1978 modifi\u00e9e relative \u00e0 l\u2019informatique, aux fichiers et aux libert\u00e9s.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"none\">CALLKOM op\u00e8re deux grands niveaux de traitement :<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ol><li data-leveltext=\"%1.\" data-font=\"Aptos\" data-listid=\"55\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">d\u2019une part, les traitements que nous r\u00e9alisons en notre qualit\u00e9 de responsable de traitement, par exemple pour g\u00e9rer le Site, cr\u00e9er et administrer les comptes utilisateurs de la plateforme SaaS, facturer, assurer le support et s\u00e9curiser nos infrastructures ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"%1.\" data-font=\"Aptos\" data-listid=\"55\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">d\u2019autre part, les traitements que nous r\u00e9alisons en qualit\u00e9 de sous-traitant, lorsque nos clients utilisent notre plateforme pour faire fonctionner leurs agents IA t\u00e9l\u00e9phoniques, appeler leurs propres contacts (B2B ou B2C), transcrire et analyser les appels ou cr\u00e9er automatiquement des fiches contact. Dans ce second cas, notre client reste responsable de la base appel\u00e9e et de la finalit\u00e9 de l\u2019appel, et nous agissons sur ses instructions.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ol><p><span data-contrast=\"none\">Nous vous invitons enfin \u00e0 consulter \u00e9galement, le cas \u00e9ch\u00e9ant :<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"106\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">notre politique de gestion des cookies, qui d\u00e9taille les traceurs utilis\u00e9s sur le Site et l\u2019application ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"106\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">notre politique d\u2019intelligence artificielle (IA), qui d\u00e9crit de mani\u00e8re plus technique les \u00e9changes de donn\u00e9es avec les services d\u2019IA (reconnaissance vocale, g\u00e9n\u00e9ration de r\u00e9ponse, analyse post-appel) utilis\u00e9s par CALLKOM ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"106\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">nos mentions l\u00e9gales qui d\u00e9taillent l\u2019identit\u00e9 du responsable de traitement de la pr\u00e9sente politique.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ol><li><span data-contrast=\"none\"> Quels sont les traitements couverts par la pr\u00e9sente politique ?\u00a0<\/span><\/li><\/ol><p><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">La pr\u00e9sente politique de confidentialit\u00e9 s\u2019applique \u00e0 l\u2019ensemble des traitements de donn\u00e9es \u00e0 caract\u00e8re personnel effectu\u00e9s par CALLKOM (ci-apr\u00e8s \u00ab CALLKOM \u00bb, \u00ab nous \u00bb ou \u00ab notre \u00bb), dans le cadre :<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p><p><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p><ol><li data-leveltext=\"%1.\" data-font=\"Aptos\" data-listid=\"65\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">de l\u2019\u00e9dition et de l\u2019exploitation du site internet <\/span><a href=\"https:\/\/callkom.io\/\"><span data-contrast=\"none\">https:\/\/callkom.io<\/span><\/a><span data-contrast=\"none\"> et de ses pages associ\u00e9es ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"%1.\" data-font=\"Aptos\" data-listid=\"65\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">de la mise \u00e0 disposition et de l\u2019utilisation de la plateforme logicielle de type SaaS \u00e9dit\u00e9e par CALLKOM ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"%1.\" data-font=\"Aptos\" data-listid=\"65\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">de l\u2019exploitation, pour le compte de ses clients, de services d\u2019agents IA t\u00e9l\u00e9phoniques (appels entrants et\/ou sortants) permettant d\u2019enregistrer, transcrire ou r\u00e9sumer des \u00e9changes ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"%1.\" data-font=\"Aptos\" data-listid=\"65\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">de la gestion de la relation commerciale, contractuelle, de support et de facturation avec ses clients et prospects ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"%1.\" data-font=\"Aptos\" data-listid=\"65\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">de la gestion des candidatures et demandes adress\u00e9es \u00e0 CALLKOM ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"%1.\" data-font=\"Aptos\" data-listid=\"65\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">et, plus g\u00e9n\u00e9ralement, de toute op\u00e9ration entrant dans le cadre des services propos\u00e9s par CALLKOM et sur lesquels un lien vers la pr\u00e9sente politique est affich\u00e9.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ol><p><span data-contrast=\"none\">Nos services sont destin\u00e9s \u00e0 des professionnels (B2B) et ne sont pas con\u00e7us pour les mineurs.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><i><span data-contrast=\"none\">1. Qui sont les personnes concern\u00e9es ?<\/span><\/i><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Sont notamment concern\u00e9s par ces traitements :<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ol><li data-leveltext=\"%1.\" data-font=\"Aptos\" data-listid=\"64\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">les visiteurs et utilisateurs du site web ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"%1.\" data-font=\"Aptos\" data-listid=\"64\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">les prospects qui demandent une d\u00e9mo, un contact ou renseignent un formulaire ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"%1.\" data-font=\"Aptos\" data-listid=\"64\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">les clients de CALLKOM, ainsi que leurs collaborateurs autoris\u00e9s \u00e0 acc\u00e9der \u00e0 la plateforme SaaS ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"%1.\" data-font=\"Aptos\" data-listid=\"64\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">les personnes appel\u00e9es ou contact\u00e9es par un agent IA op\u00e9r\u00e9 via la plateforme pour le compte d\u2019un client ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"%1.\" data-font=\"Aptos\" data-listid=\"64\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">les prestataires, partenaires et interlocuteurs professionnels de CALLKOM ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li data-leveltext=\"%1.\" data-font=\"Aptos\" data-listid=\"64\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">les candidats aux offres d\u2019emploi ou aux postes ouverts.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ol><p><span data-contrast=\"none\">(ensemble d\u00e9sign\u00e9s ci-apr\u00e8s \u00ab vous \u00bb).<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><i><span data-contrast=\"none\">1.2. Dans quels contextes traitons nous vous donn\u00e9es personnelles ?<\/span><\/i><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Nous traitons vos donn\u00e9es lorsque, par exemple :<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"60\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">vous consultez le site, remplissez un formulaire ou utilisez le chat ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"60\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">vous cr\u00e9ez ou utilisez un compte sur la plateforme SaaS CALLKOM ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"60\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">vous \u00eates appel\u00e9(e) ou accueilli(e) par un agent IA mis en place par l\u2019un de nos clients, et que l\u2019appel est enregistr\u00e9, transcrit ou r\u00e9sum\u00e9 par la plateforme ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"60\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">vous \u00e9changez avec nous par email, t\u00e9l\u00e9phone ou tout autre canal de support ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"60\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"none\">vous signez un contrat avec CALLKOM ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"60\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"6\" data-aria-level=\"1\"><span data-contrast=\"none\">vous candidatez \u00e0 un poste.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"none\">Selon le cas, CALLKOM agit en tant que responsable de traitement (ex. gestion du site, des comptes, de la facturation) ou en tant que sous-traitant lorsqu\u2019elle op\u00e8re un service d\u2019agent IA sur instruction d\u2019un client. Dans ce dernier cas, le client reste responsable de la base qu\u2019il fait traiter.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"auto\">Le cas des donn\u00e9es collect\u00e9es sur le site web<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Lorsque nous mentionnons notre \u00ab site \u00bb ou notre \u00ab site web \u00bb, nous visons principalement le site accessible \u00e0 l\u2019adresse <\/span><a href=\"https:\/\/callkom.io\/\"><b><span data-contrast=\"none\">https:\/\/callkom.io<\/span><\/b><\/a><span data-contrast=\"none\"> ainsi que ses pages de pr\u00e9sentation, de contact et de d\u00e9mo.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">\u00c0 ce niveau, peuvent \u00eatre collect\u00e9s :<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"61\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">des donn\u00e9es d\u2019identification et de contact (nom, pr\u00e9nom, email, t\u00e9l\u00e9phone, soci\u00e9t\u00e9, fonction) que vous renseignez dans un formulaire ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"61\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">des donn\u00e9es de navigation (adresse IP, pages consult\u00e9es, date et heure de visite, cookies et autres traceurs selon notre politique cookies) ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"61\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">le contenu de vos messages ou demandes de d\u00e9monstration ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"61\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">les donn\u00e9es \u00e9chang\u00e9es via un outil de chat ou d\u2019assistance en ligne.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"none\">Ces donn\u00e9es servent notamment \u00e0 r\u00e9pondre \u00e0 vos demandes, \u00e0 organiser une d\u00e9mo, \u00e0 assurer la s\u00e9curit\u00e9 du site et, avec votre accord, \u00e0 vous recontacter<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"none\">Le cas des donn\u00e9es collect\u00e9es sur la plateforme SaaS<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Lorsque vous acc\u00e9dez \u00e0 la plateforme CALLKOM (espace authentifi\u00e9), nous collectons et traitons notamment :<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"62\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">les donn\u00e9es li\u00e9es \u00e0 la cr\u00e9ation du compte (nom, pr\u00e9nom, email professionnel, r\u00f4le, organisation) ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"62\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">les param\u00e8tres de l\u2019assistant ou de l\u2019agent IA que vous configurez ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"62\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">les donn\u00e9es d\u2019utilisation et de journalisation (connexion, actions r\u00e9alis\u00e9es, consultations de transcriptions) ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"62\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">les donn\u00e9es de facturation et de suivi contractuel.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"none\">Ces traitements sont r\u00e9alis\u00e9s pour fournir le service, s\u00e9curiser les acc\u00e8s et permettre le suivi de la relation client.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"none\">Le cas des donn\u00e9es collect\u00e9es par les agents IA pour le compte des clients<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Dans le cadre des services d\u2019appels ou d\u2019accueil op\u00e9r\u00e9s via CALLKOM, certaines donn\u00e9es peuvent \u00eatre collect\u00e9es ou g\u00e9n\u00e9r\u00e9es :<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"63\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">l\u2019audio de l\u2019appel (si l\u2019option est activ\u00e9e ou pr\u00e9vue dans le sc\u00e9nario) ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"63\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">la transcription de l\u2019appel (passage de la voix au texte) ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"63\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">un compte rendu ou r\u00e9sum\u00e9 de l\u2019\u00e9change (objet de l\u2019appel, coordonn\u00e9es, besoin exprim\u00e9, cr\u00e9neau de rendez-vous) ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"63\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">les m\u00e9tadonn\u00e9es d\u2019appel (date, heure, dur\u00e9es, agent utilis\u00e9, client concern\u00e9).<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"none\">Ces donn\u00e9es sont collect\u00e9es afin de permettre au client de CALLKOM de traiter la demande, de faire son reporting ou de poursuivre sa relation avec la personne appel\u00e9e. CALLKOM op\u00e8re alors principalement sur instruction du client, qui reste responsable de la base appel\u00e9e et de la base l\u00e9gale du contact.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ol start=\"2\"><li><span data-contrast=\"none\"> Quel est le r\u00f4le de CALLKOM ?<\/span><\/li><\/ol><p><span data-contrast=\"none\">Notre objectif est double : fournir un service fiable et s\u00e9curis\u00e9, ainsi qu\u2019accompagner nos clients dans l\u2019usage conforme de la plateforme et des agents IA. Selon les situations, CALLKOM intervient soit comme responsable de traitement, soit comme sous-traitant au sens du RGPD.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><i><span data-contrast=\"none\">2.1. CALLKOM agissant en tant que responsable de traitement<\/span><\/i><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">CALLKOM agit en qualit\u00e9 de responsable de traitement lorsque les traitements poursuivent ses propres finalit\u00e9s, notamment pour :<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p><p><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"68\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">l\u2019\u00e9dition et la s\u00e9curit\u00e9 du site (formulaires, chat le cas \u00e9ch\u00e9ant, mesure d\u2019audience selon la politique cookies) ;<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"68\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">la cr\u00e9ation et la gestion des comptes SaaS (authentification, journaux d\u2019acc\u00e8s pour la s\u00e9curit\u00e9) ;<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"68\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">la relation contractuelle et la facturation (\u00e9mission de factures, suivi de paiement) ;<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"68\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">la prospection B2B en lien avec nos services (avec droit d\u2019opposition \u00e0 tout moment) ;<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"68\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"none\">la s\u00e9curit\u00e9, maintenance et am\u00e9lioration de la plateforme ;<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"68\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"6\" data-aria-level=\"1\"><span data-contrast=\"none\">le traitement des droits qui nous sont adress\u00e9s directement.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><\/ul><p><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p><p><i><span data-contrast=\"none\">2.2. CALLKOM agissant en tant que sous-traitant\u00a0<\/span><\/i><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Lorsque le client utilise la plateforme pour faire traiter ses propres fichiers de contacts ou pour d\u00e9ployer un agent IA qui appelle ses interlocuteurs, CALLKOM intervient en qualit\u00e9 de sous-traitant technique, sur instruction du client. Cela couvre notamment :<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p><p><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"69\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">l\u2019import ou la cr\u00e9ation de contacts et de listes d\u2019appels ;<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"69\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">le d\u00e9clenchement d\u2019appels IA (entrants ou sortants) ;<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"69\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">l\u2019enregistrement et la transcription de ces appels, lorsqu\u2019ils sont pr\u00e9vus dans le sc\u00e9nario ;<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"69\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">la g\u00e9n\u00e9ration de comptes rendus et la cr\u00e9ation de fiches contact dans la SaaS.\u00a0<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><\/ul><p><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Dans ce cadre le client d\u00e9termine la finalit\u00e9 et la base l\u00e9gale vis-\u00e0-vis des personnes appel\u00e9es.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p><p><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Lorsque CALLKOM re\u00e7oit directement une demande de \u201cne plus \u00eatre contact\u00e9\u201d, elle identifie le client concern\u00e9 et lui transmet la demande sans d\u00e9lai. La mise \u00e0 jour de la base et l\u2019arr\u00eat des relances rel\u00e8vent du client.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p><p><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p><p><i><span data-contrast=\"none\">2.3. Op\u00e9rations r\u00e9alis\u00e9es directement par les clients dans la plateforme<\/span><\/i><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Gr\u00e2ce \u00e0 la plateforme, les clients peuvent notamment :<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"108\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">importer et enrichir leurs propres bases de contacts ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"108\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">segmenter, relancer, exporter ou supprimer des donn\u00e9es ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"108\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">connecter des outils tiers (CRM, t\u00e9l\u00e9phonie, agendas) ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"108\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">d\u00e9cider de poursuivre ou non un contact.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"none\">Nous n\u2019effectuons pas de revue pr\u00e9alable individuelle ; nous fournissons les moyens (suppression, export, r\u00e9glages de dur\u00e9e) et l\u2019accompagnement pour permettre au client d\u2019appliquer ses propres obligations RGPD.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ol start=\"3\"><li><span data-contrast=\"none\"> Quelles donn\u00e9es personnelles collectons-nous et pourquoi ?<\/span><\/li><\/ol><p><span data-contrast=\"none\">Les principales cat\u00e9gories de donn\u00e9es que nous traitons dans le cadre du Site, de la plateforme SaaS et des services d\u2019agents IA, ainsi que leurs finalit\u00e9s, bases l\u00e9gales et dur\u00e9es de conservation, sont pr\u00e9sent\u00e9es ci-dessous.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><i><span data-contrast=\"none\">3.1 Visiteurs de notre site web et personnes qui nous contactent<\/span><\/i><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"none\">Donn\u00e9es collect\u00e9es<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"72\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Donn\u00e9es que vous nous communiquez volontairement : nom, pr\u00e9nom, adresse e-mail, num\u00e9ro de t\u00e9l\u00e9phone, soci\u00e9t\u00e9, fonction, contenu du message ou de la demande de d\u00e9mo.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"72\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Donn\u00e9es de navigation et de mesure d\u2019audience : adresse IP, pages consult\u00e9es, date et heure de visite, identifiant de cookie ou autre traceur, donn\u00e9es techniques du navigateur.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"72\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Donn\u00e9es de chat ou d\u2019assistance en ligne (si activ\u00e9 sur le site) : identit\u00e9, message, contexte de navigation.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><b><span data-contrast=\"none\">Finalit\u00e9s<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"73\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">traiter et r\u00e9pondre \u00e0 vos demandes (d\u00e9monstration, contact commercial, support) ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"73\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">vous recontacter au sujet de nos offres et services lorsque vous avez manifest\u00e9 un int\u00e9r\u00eat ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"73\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">assurer la s\u00e9curit\u00e9 et l\u2019am\u00e9lioration du site ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"73\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">mesurer l\u2019audience et personnaliser certaines pages (selon votre choix de cookies).<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><b><span data-contrast=\"none\">Bases l\u00e9gales<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"74\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">int\u00e9r\u00eat l\u00e9gitime de CALLKOM \u00e0 r\u00e9pondre et s\u00e9curiser son site ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"74\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">votre consentement pour les cookies et traceurs non n\u00e9cessaires.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><i><span data-contrast=\"none\">3.2 Clients et utilisateurs de la plateforme SaaS CALLKOM<\/span><\/i><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"none\">Donn\u00e9es collect\u00e9es<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"75\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Donn\u00e9es de compte : nom, pr\u00e9nom, e-mail professionnel, organisation \u00e0 laquelle vous \u00eates rattach\u00e9, r\u00f4le\/profil.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"75\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Donn\u00e9es d\u2019utilisation : dates et heures de connexion, actions r\u00e9alis\u00e9es dans l\u2019interface, consultations d\u2019enregistrements ou de transcriptions.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"75\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Donn\u00e9es contractuelles et de facturation (porteurs de compte) : entreprise, adresse de facturation, historique des factures, moyens de paiement trait\u00e9s par un prestataire (ex. Stripe).<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"75\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">Donn\u00e9es \u00e9chang\u00e9es avec le support : identit\u00e9, contenu de la demande, pi\u00e8ces jointes.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><b><span data-contrast=\"none\">Finalit\u00e9s<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"76\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">cr\u00e9er et administrer votre compte sur la plateforme ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"76\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">vous permettre d\u2019utiliser les fonctionnalit\u00e9s (configurer un agent IA, importer des contacts, consulter des appels) ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"76\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">assurer la s\u00e9curit\u00e9, la tra\u00e7abilit\u00e9 et la maintenance de la plateforme ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"76\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">g\u00e9rer la relation contractuelle et la facturation ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"76\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"none\">assister les utilisateurs.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><b><span data-contrast=\"none\">Bases l\u00e9gales<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"77\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">ex\u00e9cution du contrat (fournir le service SaaS) ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"77\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">int\u00e9r\u00eat l\u00e9gitime de CALLKOM \u00e0 s\u00e9curiser et am\u00e9liorer son service ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"77\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">obligation l\u00e9gale pour la facturation.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><i><span data-contrast=\"none\">3.3 Personnes appel\u00e9es ou contact\u00e9es par un agent IA au moyen de CALLKOM<\/span><\/i><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Cette partie est sp\u00e9cifique \u00e0 CALLKOM.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"none\">Origine des donn\u00e9es<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Ces donn\u00e9es sont le plus souvent fournies \u00e0 CALLKOM par ses clients (fichiers de contacts, CRM, agendas, consignes d\u2019appel). CALLKOM intervient alors en qualit\u00e9 de sous-traitant : le client reste responsable de la base appel\u00e9e et de l\u2019information des personnes.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"none\">Donn\u00e9es susceptibles d\u2019\u00eatre trait\u00e9es<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"78\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">identit\u00e9 et coordonn\u00e9es issues du fichier du client : nom, pr\u00e9nom, num\u00e9ro de t\u00e9l\u00e9phone (fixe ou mobile), \u00e9ventuelle adresse e-mail ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"78\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">donn\u00e9es issues de l\u2019appel : audio de l\u2019appel (si activ\u00e9), transcription de l\u2019\u00e9change, r\u00e9sum\u00e9 ou compte rendu g\u00e9n\u00e9r\u00e9 automatiquement, informations recueillies pendant l\u2019appel (besoin exprim\u00e9, souhait de rendez-vous, confirmation d\u2019un horaire) ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"78\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">m\u00e9tadonn\u00e9es d\u2019appel : date, heure, dur\u00e9e, type d\u2019agent IA utilis\u00e9, client concern\u00e9.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><b><span data-contrast=\"none\">Finalit\u00e9s<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"79\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">r\u00e9aliser l\u2019appel ou l\u2019accueil t\u00e9l\u00e9phonique pour le compte du client ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"79\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">restituer au client l\u2019appel, la transcription et le compte rendu afin qu\u2019il poursuive sa relation avec vous ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"79\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">assurer la tra\u00e7abilit\u00e9 et la s\u00e9curit\u00e9 du service (journalisation) ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"79\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">aider le client \u00e0 r\u00e9pondre \u00e0 une demande d\u2019acc\u00e8s ou d\u2019opposition.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><b><span data-contrast=\"none\">Bases l\u00e9gales<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"80\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">ex\u00e9cution du contrat entre CALLKOM et son client \/ traitement sur instruction du client (art. 28 RGPD) ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"80\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">la base l\u00e9gale vis-\u00e0-vis de la personne appel\u00e9e (int\u00e9r\u00eat l\u00e9gitime B2B, contrat, consentement en B2C ou si enregistrement) est d\u00e9termin\u00e9e par le client qui a fourni le fichier ou demand\u00e9 l\u2019appel.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"none\">Lorsque vous exercez un droit directement aupr\u00e8s de CALLKOM (par exemple \u201cne m\u2019appelez plus\u201d), CALLKOM identifie le client responsable et lui transmet la demande afin qu\u2019il mette sa base \u00e0 jour.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><i><span data-contrast=\"none\">3.4 Prospects et contacts commerciaux<\/span><\/i><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"none\">Donn\u00e9es collect\u00e9es<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"81\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">donn\u00e9es de contact : nom, pr\u00e9nom, e-mail professionnel, t\u00e9l\u00e9phone ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"81\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">donn\u00e9es professionnelles : soci\u00e9t\u00e9, fonction, secteur ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"81\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">origine du contact : formulaire, d\u00e9mo demand\u00e9e, salon, r\u00e9seau social professionnel ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"81\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">historique des \u00e9changes (par ex. dans HubSpot).<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><b><span data-contrast=\"none\">Finalit\u00e9s<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"82\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">vous recontacter \u00e0 la suite d\u2019une demande de d\u00e9mo ou d\u2019information ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"82\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">vous adresser des communications en lien avec le produit CALLKOM ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"82\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">suivre l\u2019historique de la relation commerciale.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><b><span data-contrast=\"none\">Base l\u00e9gale<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"83\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">int\u00e9r\u00eat l\u00e9gitime de CALLKOM \u00e0 d\u00e9velopper son activit\u00e9 B2B, avec droit d\u2019opposition \u00e0 tout moment (lien de d\u00e9sinscription).<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><i><span data-contrast=\"none\">3.5 Candidats<\/span><\/i><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"none\">Donn\u00e9es collect\u00e9es<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"84\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">identit\u00e9 et coordonn\u00e9es (nom, pr\u00e9nom, e-mail, t\u00e9l\u00e9phone) ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"84\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">donn\u00e9es li\u00e9es au parcours professionnel et de formation (CV, exp\u00e9riences, comp\u00e9tences) ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"84\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">le cas \u00e9ch\u00e9ant, notes issues des \u00e9changes ou entretiens.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><b><span data-contrast=\"none\">Finalit\u00e9s<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"85\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">recevoir et \u00e9tudier votre candidature ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"85\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">vous recontacter dans le cadre du recrutement ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"85\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">constituer un vivier de candidats.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><b><span data-contrast=\"none\">Bases l\u00e9gales<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"86\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">mesures pr\u00e9contractuelles (examen de la candidature) ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"86\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">int\u00e9r\u00eat l\u00e9gitime de CALLKOM \u00e0 organiser son recrutement ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"86\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">votre accord pour conserver le dossier plus longtemps.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><i><span data-contrast=\"none\">3.6 Fournisseurs, sous-traitants et prestataires de CALLKOM<\/span><\/i><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"none\">Donn\u00e9es collect\u00e9es<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"87\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">identit\u00e9 et coordonn\u00e9es professionnelles (nom, pr\u00e9nom, e-mail, t\u00e9l\u00e9phone, soci\u00e9t\u00e9) ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"87\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">donn\u00e9es n\u00e9cessaires \u00e0 la contractualisation et \u00e0 la facturation.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><b><span data-contrast=\"none\">Finalit\u00e9s<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"88\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">g\u00e9rer la relation contractuelle et op\u00e9rationnelle ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"88\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">suivre la facturation et les paiements ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"88\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">v\u00e9rifier certains pr\u00e9requis de s\u00e9curit\u00e9 ou de conformit\u00e9.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><b><span data-contrast=\"none\">Bases l\u00e9gales<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"89\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">ex\u00e9cution du contrat ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"89\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">int\u00e9r\u00eat l\u00e9gitime de CALLKOM \u00e0 s\u00e9curiser sa cha\u00eene de sous-traitance.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><span data-ccp-props=\"{&quot;335559685&quot;:0}\">\u00a0<\/span><\/p><ol start=\"4\"><li><span data-contrast=\"none\"> Quels sont les destinataires de vos donn\u00e9es ?<\/span><\/li><\/ol><p><span data-contrast=\"none\">Vos donn\u00e9es ne sont accessibles qu\u2019aux \u00e9quipes habilit\u00e9es de CALLKOM (support, technique, facturation, commercial) dans la limite du besoin d\u2019en conna\u00eetre.<\/span>\u00a0<br \/><span data-contrast=\"none\">Nous recourons \u00e0 des sous-traitants pour op\u00e9rer certaines briques (h\u00e9bergement, authentification, t\u00e9l\u00e9phonie\/VoIP, emailing, paiement, CRM, IA) ; ils agissent sur nos instructions pour les seules finalit\u00e9s pr\u00e9vues, avec des obligations contractuelles de confidentialit\u00e9 et de s\u00e9curit\u00e9.<\/span>\u00a0<br \/><span data-contrast=\"none\">Nous ne c\u00e9dons pas vos donn\u00e9es \u00e0 des tiers \u00e0 des fins marketing sans votre accord explicite.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ol start=\"5\"><li><span data-contrast=\"none\"> Combien de temps conservons nous vos donn\u00e9es ?<\/span><\/li><\/ol><p><span data-contrast=\"none\">CALLKOM ne conserve les donn\u00e9es \u00e0 caract\u00e8re personnel que le temps n\u00e9cessaire \u00e0 la r\u00e9alisation des finalit\u00e9s pour lesquelles elles ont \u00e9t\u00e9 collect\u00e9es, augment\u00e9, lorsque cela est n\u00e9cessaire, des d\u00e9lais de prescription l\u00e9gale ou de conservation comptable.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Les principales dur\u00e9es sont les suivantes :<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><table data-tablestyle=\"MsoNormalTable\" data-tablelook=\"1696\"><tbody><tr><td data-celllook=\"4369\"><p><b><span data-contrast=\"auto\">Cat\u00e9gorie de personnes<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><td data-celllook=\"4369\"><p><b><span data-contrast=\"auto\">Dur\u00e9e de conservation<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><td data-celllook=\"4369\"><p><b><span data-contrast=\"auto\">Fondement \/ justification<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><\/tr><tr><td data-celllook=\"4369\"><p><b><span data-contrast=\"auto\">Visiteurs du site web (hors cookies)<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><td data-celllook=\"4369\"><p><span data-contrast=\"auto\">3 ans apr\u00e8s le dernier contact (donn\u00e9es formulaires)\u00a0<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p><\/td><td data-celllook=\"4369\"><p><span data-contrast=\"auto\">Recommandation CNIL prospection B2B<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><\/tr><tr><td data-celllook=\"4369\"><p><b><span data-contrast=\"auto\">Prospects \/ contacts commerciaux<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><td data-celllook=\"4369\"><p><span data-contrast=\"auto\">3 ans apr\u00e8s le dernier contact<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><td data-celllook=\"4369\"><p><span data-contrast=\"auto\">Recommandation CNIL prospection B2B<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><\/tr><tr><td data-celllook=\"4369\"><p><b><span data-contrast=\"auto\">Clients \/ utilisateurs de la plateforme<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><td data-celllook=\"4369\"><p><span data-contrast=\"auto\">5 ans apr\u00e8s la fin du contrat (donn\u00e9es de relation) ; 10 ans pour les pi\u00e8ces comptables<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><td data-celllook=\"4369\"><p><span data-contrast=\"auto\">Prescription l\u00e9gale art. 2224 Code civil ; obligations comptables<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><\/tr><tr><td data-celllook=\"4369\"><p><b><span data-contrast=\"auto\">Candidats<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><td data-celllook=\"4369\"><p><span data-contrast=\"auto\">2 ans apr\u00e8s le dernier contact<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><td data-celllook=\"4369\"><p><span data-contrast=\"auto\">Recommandation CNIL recrutement<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><\/tr><tr><td data-celllook=\"4369\"><p><b><span data-contrast=\"auto\">Fournisseurs \/ prestataires \/ partenaires<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><td data-celllook=\"4369\"><p><span data-contrast=\"auto\">5 ans apr\u00e8s la fin du contrat ; 10 ans pour les pi\u00e8ces comptables<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><td data-celllook=\"4369\"><p><span data-contrast=\"auto\">Prescription l\u00e9gale art. 2224 Code civil ; obligations comptables<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><\/tr><tr><td data-celllook=\"4369\"><p><b><span data-contrast=\"auto\">Cookies<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><td data-celllook=\"4369\"><p><span data-contrast=\"auto\">voir politique de gestion des cookies ici<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><td data-celllook=\"4369\"><p><span data-contrast=\"auto\">voir politique de gestion des cookies ici<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><\/tr><tr><td data-celllook=\"4369\"><p><b><span data-contrast=\"auto\">Appels agents IA<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><td data-celllook=\"4369\"><p><span data-contrast=\"none\">6 mois pour l\u2019audio, la transcription et le compte rendu &#8211; jusqu\u2019\u00e0 12 mois maximum si justifi\u00e9 par le cas d\u2019usage (s\u00e9curit\u00e9, tra\u00e7abilit\u00e9, cycles longs B2B, exigences contractuelles)<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><td data-celllook=\"4369\"><p><span data-contrast=\"auto\">Recommandation CNIL : <\/span><span data-contrast=\"none\">pour les enregistrements t\u00e9l\u00e9phoniques \u00e0 des fins de qualit\u00e9 (quelques mois) ; pour les journaux techniques, une dur\u00e9e jusqu\u2019\u00e0 12 mois est couramment admise quand elle est justifi\u00e9e par la s\u00e9curit\u00e9 et la tra\u00e7abilit\u00e9<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><\/tr><\/tbody><\/table><p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">6. Tableau r\u00e9capitulatif des traitements<\/span><\/p><p><span data-contrast=\"none\">Pour plus de lisibilit\u00e9, voici une vue d\u2019ensemble des principaux traitements op\u00e9r\u00e9s par CALLKOM, avec leurs finalit\u00e9s, bases l\u00e9gales, dur\u00e9es et destinataires types. Cette synth\u00e8se n\u2019exclut pas les pr\u00e9cisions donn\u00e9es dans les sections d\u00e9taill\u00e9es de la politique.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><table data-tablestyle=\"MsoNormalTable\" data-tablelook=\"1696\"><tbody><tr><td data-celllook=\"4369\"><p><b><span data-contrast=\"auto\">Traitement<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><td data-celllook=\"4369\"><p><b><span data-contrast=\"auto\">Finalit\u00e9s<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><td data-celllook=\"4369\"><p><b><span data-contrast=\"auto\">Base l\u00e9gale<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><td data-celllook=\"4369\"><p><b><span data-contrast=\"auto\">Dur\u00e9e de conservation<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><\/tr><tr><td data-celllook=\"4369\"><p><b><span data-contrast=\"auto\">Gestion du site web et des formulaires<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><td data-celllook=\"4369\"><p><span data-contrast=\"auto\">Recevoir et traiter les demandes (contact, d\u00e9mo, support), r\u00e9pondre aux demandes<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><td data-celllook=\"4369\"><p><span data-contrast=\"auto\">Int\u00e9r\u00eat l\u00e9gitime et Consentement\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><td data-celllook=\"4369\"><p><span data-contrast=\"auto\">3 ans apr\u00e8s le dernier contact<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><\/tr><tr><td data-celllook=\"4369\"><p><b><span data-contrast=\"auto\">Prospection commerciale B2B<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><td data-celllook=\"4369\"><p><span data-contrast=\"auto\">Relances qualifi\u00e9es, information sur les offres<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><td data-celllook=\"4369\"><p><span data-contrast=\"auto\">Int\u00e9r\u00eat l\u00e9gitime\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><td data-celllook=\"4369\"><p><span data-contrast=\"auto\">3 ans apr\u00e8s le dernier contact<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><\/tr><tr><td data-celllook=\"4369\"><p><b><span data-contrast=\"auto\">Comptes SaaS<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><td data-celllook=\"4369\"><p><span data-contrast=\"auto\">Cr\u00e9er\/administrer les acc\u00e8s, authentifier, s\u00e9curiser et journaliser l\u2019usage<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><td data-celllook=\"4369\"><p><span data-contrast=\"auto\">Ex\u00e9cution du contrat \/ Obligation de s\u00e9curit\u00e9 (art. 32 RGPD)<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><td data-celllook=\"4369\"><p><span data-contrast=\"none\">Fin du contrat<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><\/td><\/tr><tr><td data-celllook=\"4369\"><p><b><span data-contrast=\"auto\">Relation contractuelle<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><td data-celllook=\"4369\"><p><span data-contrast=\"auto\">Suivi op\u00e9rationnel, assistance, ex\u00e9cution de la mission, preuve<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><td data-celllook=\"4369\"><p><span data-contrast=\"auto\">Ex\u00e9cution du contrat \/ Int\u00e9r\u00eat l\u00e9gitime (support, preuve)<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><td data-celllook=\"4369\"><p><span data-contrast=\"auto\">5 ans apr\u00e8s la fin du contrat<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><\/tr><tr><td data-celllook=\"4369\"><p><b><span data-contrast=\"auto\">Facturation<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><td data-celllook=\"4369\"><p><span data-contrast=\"auto\">Factures, paiements, obligations comptables<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><td data-celllook=\"4369\"><p><span data-contrast=\"auto\">Ex\u00e9cution du contrat \/ Obligation l\u00e9gale (comptabilit\u00e9)<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><td data-celllook=\"4369\"><p><span data-contrast=\"auto\">10 ans<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><\/tr><tr><td data-celllook=\"4369\"><p><b><span data-contrast=\"auto\">Appels IA (agents IA)<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><td data-celllook=\"4369\"><p><span data-contrast=\"auto\">\u00c9mettre\/recevoir l\u2019appel, \u00e9ventuel enregistrement\/transcription, produire un compte rendu, journaliser pour la s\u00e9curit\u00e9 et le support<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/td><td data-celllook=\"4369\"><p><span data-contrast=\"auto\">Ex\u00e9cution du contrat sur instruction du client (art. 28 RGPD) &#8211; la base l\u00e9gale vis-\u00e0-vis de la personne appel\u00e9e est d\u00e9termin\u00e9e par le client\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><\/td><td data-celllook=\"4369\"><p><span data-contrast=\"auto\">6 \u00e0 12 mois<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><\/td><\/tr><\/tbody><\/table><p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">7. Transf\u00e9rons-nous les donn\u00e9es collect\u00e9es ?<\/span><br \/><span data-contrast=\"none\">CALLKOM traite et h\u00e9berge prioritairement les donn\u00e9es au sein de l\u2019Union europ\u00e9enne. Lorsque certaines briques techniques indispensables (h\u00e9bergement cloud, t\u00e9l\u00e9phonie\/VoIP, IA, emailing, CRM, paiement) impliquent des traitements en dehors de l\u2019UE\/EEE, nous appliquons un encadrement juridique et technique conforme au RGPD.<\/span><\/p><p><i><span data-contrast=\"none\">7.1 Transferts au sein de l\u2019UE\/EEE<\/span><\/i>\u00a0<br \/><span data-contrast=\"none\">Les sous-traitants situ\u00e9s dans l\u2019UE\/EEE sont contractuellement tenus :<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"94\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">d\u2019agir sur instruction de CALLKOM,<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"94\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">d\u2019appliquer des mesures techniques et organisationnelles adapt\u00e9es (confidentialit\u00e9, chiffrement, contr\u00f4le d\u2019acc\u00e8s, journalisation, redondance),<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"94\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">de notifier sans d\u00e9lai tout incident de s\u00e9curit\u00e9 les concernant.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><i><span data-contrast=\"none\">7.2 Transferts vers des pays tiers<\/span><\/i>\u00a0<br \/><span data-contrast=\"none\">Lorsqu\u2019un traitement est op\u00e9r\u00e9 depuis un pays n\u2019offrant pas un niveau de protection \u00e9quivalent :<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"95\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">nous recourons aux Clauses Contractuelles Types (SCC) de la Commission europ\u00e9enne (ou m\u00e9canisme \u00e9quivalent en vigueur), compl\u00e9t\u00e9es si n\u00e9cessaire par des mesures additionnelles (minimisation, chiffrement, r\u00e9duction des dur\u00e9es, compartimentage),<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"95\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">nous minimisons syst\u00e9matiquement les donn\u00e9es transmises (ex. extrait d\u2019audio n\u00e9cessaire au STT\/TTS, contexte strictement utile \u00e0 la requ\u00eate LLM, jamais la base compl\u00e8te du client),<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"95\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">nous privil\u00e9gions, quand cela existe, des offres r\u00e9gionales UE ou \u00e0 r\u00e9tention nulle.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><i><span data-contrast=\"none\">7.3 Transferts initi\u00e9s par le client<\/span><\/i>\u00a0<br \/><span data-contrast=\"none\">Si le client connecte la plateforme \u00e0 ses propres outils (CRM, agenda, emailing, t\u00e9l\u00e9phonie\u2026), les transferts suppl\u00e9mentaires ainsi g\u00e9n\u00e9r\u00e9s sont de son fait et sous son contr\u00f4le. Il lui appartient de v\u00e9rifier la conformit\u00e9 et l\u2019encadrement ad\u00e9quat de ses prestataires. CALLKOM ne saurait \u00eatre tenue responsable des flux hors p\u00e9rim\u00e8tre contractuel qu\u2019un client d\u00e9cide d\u2019activer.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><i><span data-contrast=\"none\">7.4 Autorit\u00e9s et demandes l\u00e9gales<\/span><\/i>\u00a0<br \/><span data-contrast=\"none\">En pr\u00e9sence d\u2019une r\u00e9quisition ou d\u2019une demande r\u00e9guli\u00e8re d\u2019une autorit\u00e9 comp\u00e9tente, CALLKOM ne transmet que les donn\u00e9es strictement requises par le droit applicable et, lorsque c\u2019est permis, informe le client concern\u00e9.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><i><span data-contrast=\"none\">7.5 Transparence sur la cha\u00eene de sous-traitance<\/span><\/i>\u00a0<br \/><span data-contrast=\"none\">CALLKOM tient \u00e0 disposition, sur demande, un aper\u00e7u des cat\u00e9gories de sous-traitants intervenant (h\u00e9bergement, authentification, t\u00e9l\u00e9phonie\/VoIP, IA, emailing, paiement, CRM) avec leur r\u00f4le et leur r\u00e9gion principale de traitement. Lorsque cela est pertinent, des options de param\u00e9trage (ex. dur\u00e9es, d\u00e9sactivation d\u2019audio, fournisseurs alternatifs) peuvent \u00eatre propos\u00e9es contractuellement.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">8. Comment nous s\u00e9curisons les donn\u00e9es personnelles<\/span><\/p><p><span data-contrast=\"none\">CALLKOM met en \u0153uvre des mesures techniques et organisationnelles appropri\u00e9es au sens de l\u2019article 32 du RGPD, adapt\u00e9es \u00e0 la nature des donn\u00e9es trait\u00e9es (y compris audio et transcriptions) et aux risques pr\u00e9sent\u00e9s par le traitement (appels IA, acc\u00e8s administration).<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><i><span data-contrast=\"none\">8.1. Mesures organisationnelles (humain, process)<\/span><\/i><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"40\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Sensibilisation et encadrement<\/span><\/b><span data-contrast=\"none\"> : les collaborateurs habilit\u00e9s \u00e0 acc\u00e9der aux donn\u00e9es (support, technique, facturation) sont inform\u00e9s de leurs obligations de confidentialit\u00e9.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"40\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Gestion des habilitations<\/span><\/b><span data-contrast=\"none\"> : les droits sont attribu\u00e9s selon le principe du moindre privil\u00e8ge et sont r\u00e9vis\u00e9s d\u00e8s qu\u2019une personne change de fonction ou quitte la soci\u00e9t\u00e9.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"40\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Proc\u00e9dures internes<\/span><\/b><span data-contrast=\"none\"> : proc\u00e9dures de r\u00e9ponse \u00e0 incident, de sauvegarde\/restauration, de notification, et de transmission des demandes de droits au client quand CALLKOM est sous-traitant.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"40\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Tra\u00e7abilit\u00e9<\/span><\/b><span data-contrast=\"none\"> : les acc\u00e8s aux donn\u00e9es sensibles sont journalis\u00e9s.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><i><span data-contrast=\"none\">8.2. Mesures de contr\u00f4le d\u2019acc\u00e8s<\/span><\/i><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"41\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Authentification s\u00e9curis\u00e9e pour l\u2019acc\u00e8s au SaaS ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"41\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">mots de passe non stock\u00e9s en clair ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"41\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">segmentation des environnements (prod, test) ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"41\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">r\u00f4les\/profils dans le SaaS pour limiter l\u2019acc\u00e8s aux seules donn\u00e9es n\u00e9cessaires ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"41\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"none\">acc\u00e8s d\u2019administration r\u00e9serv\u00e9 au personnel CALLKOM habilit\u00e9.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><i><span data-contrast=\"none\">8.3. Mesures techniques de s\u00e9curit\u00e9<\/span><\/i><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"42\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Chiffrement des flux<\/span><\/b><span data-contrast=\"none\"> (HTTPS\/TLS) pour toutes les communications entre le navigateur\/outil du client et les serveurs CALLKOM ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"42\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Pare-feu et filtrage<\/span><\/b><span data-contrast=\"none\"> au niveau des infrastructures cloud ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"42\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Syst\u00e8mes de d\u00e9tection\/pr\u00e9vention d\u2019intrusion<\/span><\/b><span data-contrast=\"none\"> propos\u00e9s par les h\u00e9bergeurs ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"42\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Protection antivirus \/ anti-malware<\/span><\/b><span data-contrast=\"none\"> sur les environnements de travail ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"42\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Sauvegardes r\u00e9guli\u00e8res<\/span><\/b><span data-contrast=\"none\"> des donn\u00e9es n\u00e9cessaires au service, avec v\u00e9rification de la capacit\u00e9 de restauration ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"42\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"6\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Surveillance proactive<\/span><\/b><span data-contrast=\"none\"> de la disponibilit\u00e9 et de la s\u00e9curit\u00e9 de la plateforme ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"42\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"7\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Journalisation<\/span><\/b><span data-contrast=\"none\"> des \u00e9v\u00e9nements de s\u00e9curit\u00e9 et des actions sensibles.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><i><span data-contrast=\"none\">8.4. Tests, correctifs et continuit\u00e9<\/span><\/i><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"44\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">CALLKOM maintient ses composants \u00e0 jour (patchs de s\u00e9curit\u00e9 des serveurs, librairies, d\u00e9pendances) ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"44\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">en cas d\u2019incident de s\u00e9curit\u00e9 concernant des donn\u00e9es personnelles, CALLKOM applique son processus de gestion de violation (d\u00e9tection, confinement, correction) et, le cas \u00e9ch\u00e9ant, la notification au client et\/ou \u00e0 l\u2019autorit\u00e9.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">9. Quels sont vos droits en mati\u00e8re de donn\u00e9es personnelles ?<\/span><\/p><p><span data-contrast=\"none\">Conform\u00e9ment au RGPD et \u00e0 la loi Informatique et Libert\u00e9s, vous disposez, selon les cas, des droits suivants :<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"96\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Acc\u00e8s<\/span><\/b><span data-contrast=\"none\"> : obtenir confirmation qu\u2019un traitement a lieu et en recevoir une copie, ainsi que les informations associ\u00e9es.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"96\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Rectification<\/span><\/b><span data-contrast=\"none\"> : corriger les donn\u00e9es inexactes\/incompl\u00e8tes.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"96\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Effacement<\/span><\/b><span data-contrast=\"none\"> (\u00ab droit \u00e0 l\u2019oubli \u00bb) : lorsque l\u2019un des motifs pr\u00e9vus par la loi s\u2019applique.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"96\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Opposition<\/span><\/b><span data-contrast=\"none\"> : \u00e0 tout moment pour les traitements fond\u00e9s sur l\u2019int\u00e9r\u00eat l\u00e9gitime, dont la <\/span><b><span data-contrast=\"none\">prospection<\/span><\/b><span data-contrast=\"none\">.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"96\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Limitation<\/span><\/b><span data-contrast=\"none\"> : demander la suspension temporaire d\u2019un traitement.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"96\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"6\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Portabilit\u00e9<\/span><\/b><span data-contrast=\"none\"> : recevoir les donn\u00e9es que vous avez fournies, dans un format structur\u00e9, si les conditions l\u00e9gales sont r\u00e9unies.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"96\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"7\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Directives post-mortem<\/span><\/b><span data-contrast=\"none\"> : d\u00e9finir le sort de vos donn\u00e9es apr\u00e8s votre d\u00e9c\u00e8s (France).<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"none\">Ces droits s\u2019exercent <\/span><b><span data-contrast=\"none\">dans les conditions<\/span><\/b><span data-contrast=\"none\"> et <\/span><b><span data-contrast=\"none\">avec les limites<\/span><\/b><span data-contrast=\"none\"> pr\u00e9vues par la r\u00e9glementation (notamment lorsque nous devons conserver certaines donn\u00e9es pour respecter une obligation l\u00e9gale ou assurer la s\u00e9curit\u00e9 du service).<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><i><span data-contrast=\"none\">9.1. Comment exercer vos droits ?<\/span><\/i><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Pour exercer vos droits ou poser une question, contactez-nous : <\/span><a href=\"mailto:privacy@callkom.io\"><b><span data-contrast=\"none\">privacy@callkom.io<\/span><\/b><\/a><span data-contrast=\"none\">.<\/span>\u00a0<br \/><span data-contrast=\"none\">Afin de faciliter le traitement, merci de pr\u00e9ciser :<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"98\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">le droit exerc\u00e9 et le p\u00e9rim\u00e8tre de donn\u00e9es concern\u00e9,<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"98\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">une adresse de r\u00e9ponse,<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"98\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">tout \u00e9l\u00e9ment permettant d\u2019identifier le traitement (ex. date\/heure d\u2019un appel si votre demande concerne un appel IA).<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"none\">En cas de doute raisonnable sur votre identit\u00e9, CALLKOM pourra vous demander un justificatif (dans le respect du principe de minimisation).<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><i><span data-contrast=\"none\">9.2. Quel est le d\u00e9lai de r\u00e9ponse \u00e0 une demande d\u2019exercice de droits ?<\/span><\/i><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Nous r\u00e9pondons dans un mois \u00e0 compter de la r\u00e9ception de la demande. Ce d\u00e9lai peut \u00eatre prolong\u00e9 de deux mois compte tenu de la complexit\u00e9 ou du nombre de demandes ; dans ce cas, vous en serez inform\u00e9.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><i><span data-contrast=\"none\">9.3. Quels sont les limites \u00e0 l\u2019exercice de vos droits ?<\/span><\/i><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Votre demande peut \u00eatre refus\u00e9e ou limit\u00e9e si :<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"100\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">elle est manifestement infond\u00e9e ou excessive (r\u00e9p\u00e9titive),<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"100\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">la conservation de certaines donn\u00e9es est l\u00e9galement requise (ex. facturation 10 ans),<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"100\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">la demande porte sur des donn\u00e9es dont l\u2019effacement compromettrait gravement la s\u00e9curit\u00e9 ou l\u2019int\u00e9grit\u00e9 du service (dans la stricte mesure n\u00e9cessaire),<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"100\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">la demande implique des donn\u00e9es de tiers que nous ne pouvons pas divulguer.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><i><span data-contrast=\"none\">9.4. Cas des donn\u00e9es trait\u00e9es pour le compte d\u2019un client\u00a0<\/span><\/i><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Lorsque vos donn\u00e9es sont trait\u00e9es pour le compte d\u2019un client (ex. vous avez \u00e9t\u00e9 appel\u00e9 par un agent IA au nom d\u2019une entreprise cliente) :<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"102\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">le client est responsable de traitement vis-\u00e0-vis de vous ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"102\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">si vous \u00e9crivez \u00e0 CALLKOM, nous identifions le client concern\u00e9, lui transmettons sans d\u00e9lai votre demande et l\u2019assistons techniquement (recherche\/suppression d\u2019un enregistrement, d\u2019une transcription, d\u2019un compte rendu, blocage d\u2019un num\u00e9ro) ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"102\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">la mise \u00e0 jour de la base et l\u2019arr\u00eat des relances rel\u00e8vent de ce client ; CALLKOM ne peut pas se substituer \u00e0 lui pour d\u00e9cider de la r\u00e9ponse au fond.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><i><span data-contrast=\"none\">9.5. Recours en cas de litige<\/span><\/i><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Si vous estimez, apr\u00e8s nous avoir contact\u00e9s, que vos droits ne sont pas respect\u00e9s, vous pouvez saisir l\u2019autorit\u00e9 comp\u00e9tente, et notamment en France : CNIL (<\/span><a href=\"http:\/\/www.cnil.fr\/\"><span data-contrast=\"none\">www.cnil.fr<\/span><\/a><span data-contrast=\"none\">).<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">10. Modifier vos choix<\/span><\/p><p><span data-contrast=\"none\">Selon la mani\u00e8re dont vous utilisez les services de CALLKOM, vous pouvez \u00e0 tout moment modifier certains de vos choix en mati\u00e8re de donn\u00e9es.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><i><span data-contrast=\"none\">10.1. Prospection et communications marketing<\/span><\/i><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Si vous recevez des emails de prospection ou d\u2019information de la part de CALLKOM, vous pouvez :<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"49\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">cliquer sur le lien de d\u00e9sinscription pr\u00e9vu en bas de chaque email, pour ne plus recevoir ce type de message ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"49\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">ou nous \u00e9crire \u00e0 <\/span><a href=\"mailto:privacy@callkom.io\"><span data-contrast=\"none\">privacy@callkom.io<\/span><\/a><span data-contrast=\"none\"> en indiquant que vous ne souhaitez plus \u00eatre contact\u00e9 \u00e0 des fins commerciales.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"none\">Nous conserverons la trace de votre d\u00e9sinscription pour ne plus vous relancer (liste d\u2019opposition).<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><i><span data-contrast=\"none\">10.2. Cookies et mesure d\u2019audience<\/span><\/i><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Pour les cookies et autres traceurs d\u00e9pos\u00e9s sur le Site :<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"103\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">vous pouvez param\u00e9trer votre navigateur pour refuser tout ou partie des cookies ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"103\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">vous pouvez, lorsque la CMP (bandeau cookies) est affich\u00e9e, retirer votre consentement ou modifier vos pr\u00e9f\u00e9rences (par exemple n\u2019autoriser que les cookies strictement n\u00e9cessaires) ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"103\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">vous pouvez consulter notre politique de gestion des cookies pour conna\u00eetre, service par service, ce qui est d\u00e9pos\u00e9.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"none\">Le refus de certains cookies peut d\u00e9grader certaines fonctionnalit\u00e9s, mais n\u2019emp\u00eachera pas l\u2019acc\u00e8s au site.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><i><span data-contrast=\"none\">10.3. Limitation de la collecte de donn\u00e9es de navigation<\/span><\/i><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Vous pouvez \u00e9galement :<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"104\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">utiliser les param\u00e8tres \u201cDo Not Track\u201d ou \u00e9quivalents de votre navigateur ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"104\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">refuser le d\u00e9p\u00f4t de cookies tiers ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"104\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">ou nous demander directement de limiter la conservation de certains logs de connexion lorsque c\u2019est techniquement possible et compatible avec nos obligations de s\u00e9curit\u00e9.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">11. Modification et mise \u00e0 jour de la politique<\/span><\/p><p><span data-contrast=\"none\">La pr\u00e9sente Politique de confidentialit\u00e9 peut \u00eatre amen\u00e9e \u00e0 \u00e9voluer, notamment pour tenir compte :<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"105\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">d\u2019une \u00e9volution l\u00e9gale ou r\u00e9glementaire ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"105\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">de l\u2019ajout d\u2019un nouveau service ou d\u2019un nouveau sous-traitant (notamment IA) ;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"105\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">d\u2019une \u00e9volution de nos pratiques internes de s\u00e9curit\u00e9 ou de conservation.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"none\">En cas de modification substantielle (changement de finalit\u00e9, nouveaux destinataires, nouvelles cat\u00e9gories de donn\u00e9es), CALLKOM pourra vous en informer par tout moyen utile (banni\u00e8re sur le site, email, information dans le SaaS).<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">La version la plus r\u00e9cente est toujours celle qui est disponible sur le site <\/span><a href=\"https:\/\/callkom.io\/\"><span data-contrast=\"none\">https:\/\/callkom.io<\/span><\/a><span data-contrast=\"none\">. Nous vous invitons \u00e0 la consulter r\u00e9guli\u00e8rement.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\n\t<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1eeecde elementor-widget elementor-widget-pxl_text_editor\" data-id=\"1eeecde\" data-element_type=\"widget\" data-widget_type=\"pxl_text_editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pxl-text-editor\">\n\t<div class=\"pxl-item--inner  \" data-wow-delay=\"ms\">\n\t\t\t\t\n\t<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n                <div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5ed3227 pxl-column-none\" data-id=\"5ed3227\" data-element_type=\"column\">\r\n        <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                     \r\n        \t\t<div class=\"elementor-element elementor-element-e64879e elementor-widget__width-initial elementor-widget elementor-widget-pxl_image\" data-id=\"e64879e\" data-element_type=\"widget\" data-widget_type=\"pxl_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"pxl_image-e64879e-2640\" class=\"pxl-image-single  style-default \" data-wow-delay=\"ms\" >\r\n    <div class=\"pxl-item--inner \" data-wow-delay=\"120ms\">\r\n        \r\n                                <div class=\"pxl-item--image\" data-parallax-value=\"\">\r\n                                                    <img fetchpriority=\"high\" decoding=\"async\" width=\"472\" height=\"266\" src=\"https:\/\/callkom.io\/wp-content\/uploads\/2023\/09\/ab1.png\" class=\"no-lazyload attachment-full\" alt=\"\" \/>                                            <\/div>\r\n                            \r\n            <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n        \t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Accueil Politique de Confidentialit\u00e9 pour Callkom Derni\u00e8re mise \u00e0 jour : 14 Novembre 2025 Bienvenue dans la politique de confidentialit\u00e9 de CALLKOM (ci-apr\u00e8s \u00ab CALLKOM \u00bb, \u00ab nous \u00bb ou \u00ab notre \u00bb).\u00a0 Chez CALLKOM nous accordons une importance toute particuli\u00e8re \u00e0 prot\u00e9ger vos donn\u00e9es personnelles. Nous savons que la confiance que vous nous accordez [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4304","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/callkom.io\/fr\/wp-json\/wp\/v2\/pages\/4304","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/callkom.io\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/callkom.io\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/callkom.io\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/callkom.io\/fr\/wp-json\/wp\/v2\/comments?post=4304"}],"version-history":[{"count":32,"href":"https:\/\/callkom.io\/fr\/wp-json\/wp\/v2\/pages\/4304\/revisions"}],"predecessor-version":[{"id":6601,"href":"https:\/\/callkom.io\/fr\/wp-json\/wp\/v2\/pages\/4304\/revisions\/6601"}],"wp:attachment":[{"href":"https:\/\/callkom.io\/fr\/wp-json\/wp\/v2\/media?parent=4304"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}